Question 1

Delivery Orders in Waitry

Accepted Answer

Take and manage Delivery orders with Waitry #

With Waitry you can take Delivery orders from the App, your own website, Facebook and/or any device scanning a QR code or accessing a custom URL.

In this article we’ll explain how to set up your account to take orders. It takes less than 5 minutes! https://www.youtube.com/embed/IB4oiCxsLh8?rel=

https://youtu.be/IB4oiCxsLh8

Instructions #

Log in to Waitry with your username and password https://app.waitry.net/

Go to the side menu -> Venues
Press the “Set up” icon
Once inside the Venue management module, select “Add Plan”
Choose “Delivery” as the plan type.
Set up Name, Description, working hours and delivery costs in order to customize your service.
Once the plan is created, you’ll have the option of creating a QR code and an access PIN. You can chose the name that fits your plan best. You can also enable a STRIPE account
Done! Your venue will show Available for Delivery and you’ll be able to use the QR code and PIN you created for access it.

In this article we will learn how to access the order view and history. #

Step 1: go to the Orders tab. #

Step 2: click on the 3 horizontal lines on the top left of the screen. #

Step 3: Select “Order History”.

That’s it! The Order History will be displayed right there. Remember you can export it, see the details and filter by dates.

Question 3

User creation and edition

Accepted Answer

Waitry allows you to create user types, each with different levels of specific permissions. #

Currently these are the types of user Waitry allows:

Client

User type designed to manage the entire platform. It’s an Admin type of user.

User

Standard type of user with minimal permission level.

Waiter

User type designed to operate as a Waiter

Interface.

User type created for interfaces with other systems.

Cook

User type designed to operate in kitchen view.

How to create a user. #

How to modify a user #

Log into the Waitry Panel with your username and password. If you forgot that information you can recover your passoword
In the side menu go to the Users section
Identify the user you want to

Question 4

KDS

Accepted Answer

Our Kitchen View allows you to create and save predefined filters that can be easily used multiple times. #

Our Kitchen view is a digital commander that will replace the old ones by using screens all over our kitchen/venue. These screens will display every order as a command, allowing you to take different actions: move forward to the next step of the order, mark as urgent, etc.

It also allows you to create and save predefined filters that can be used over and over in a simple way, as well as filtering by order steps, sectors of our venue, etc.

We will use the example of a drinks bar on the ground floor of a restaurant.

Most likely the bartender would want to see only the orders belonging to the ground floor that include drinks. Since you need to prepare them, you want to see the “Pending”, “Accepted” and “In Preparation” statuses.

To create the filter:

Go to the Kitchen tab
Press “Filters”
Press “New Filter”
We fill in the “Name” blank with “Ground floor”, and choose states, sectors and related products.

To use the filter:

Go to the Kitchen tab
Press on the Filter selector
Choose your new filter “Outside bar”

![](https://storage.crisp.chat/users/helpdesk/website/d5a204d8d7736000/5c7e14ae-35e7-4fb6-929c

Question 5

Set up Menu Schedule

Accepted Answer

In some cases it is necessary for a menu to be visible only during certain days and times. The most common cases are lunch menus, evening menus and alcoholic beverages.

Waitry allows you to configure the days and times when you want each of the menus of your establishment to be available.

You can configure the availability of your menus from the Products → Your menu → Edit module. To do so:

Log in to the Waitry control panel with your username and password
Go to Products
Click the Edit button (pencil) in the Menu that you want to set up.
Click on the Availability tab.
Disable the “Available every day at all hours” option.
The days of the week will be displayed
Enable the days you want your menu to show available on
Enter the time frame during which you want it to be available each day, in 24-hour format.
Press Save and that’s it!

Finally, keep in mind: for changes to be applied in Waitry, you must start a new order or refresh the menu by going to “View Menu” and dragging the screen down until it begins to refresh (Pull to refresh).

Question 6

Menu and Product images

Accepted Answer

Waitry allowes you to add an image to each Category, Subcategory and Product, in order to improve the user experience. Data has shown that customers tend to engage more with menus that have more images, which translates to more sales.

How to add images

It is possible to add 2 images to each Category, Subcategory and Product: A circular one that will be displayed on the listings inside of the app, and a rectangular image that will be displayed in full size wherever needed. It’s crucial to add the rectangular image, and we recommend that you add the circular image too, but if you don’t it will be replaced by your venue’s logo.

Images will be cropped to the required size when you’re uploading them, inside Waitry’s platform, so you don’t need to worry about cropping them before.

Adding images

Go to the “Products” tab on the side menu. The listing of existing subcategories will show on the left side of the screen.
Select the subcategory you want to edit. On the right side a box will appear with the image, title, description and actions to take
Press the “edit image” icon. A window will open displaying two tabs: One of the tabs will be used to load de Logo image, and the other tab will be used to load the BANNER image.

Press the “Load Profile Image” button. Search for the image in your computer using the window that just opened.
Once t

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