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• Types of Services

  Blueprint Types Understand how Waitry's blueprint types work! **What are floor plans? Floorplans are the different locations/sectors of your venue in which Waitry operates, laid out in our App. Within our venue configuration, we will be able to see that we have different floor plan options. The type of floor plan we will use will depend on our mode of service.Few readers

Order Adjust

• ¿How to configure the order steps?

  An order goes through a series of steps from the moment it is created until it reaches your customer. At Waitry, we know that every business operates in different ways and at different paces, which is why we offer you a flexible and configurable tool to adapt to your way of working 😉 To configure the order steps, you must go to the configuration icon ⚙️ in the upper right corner of your scFew readers

• How to customize the messages of the order steps?

  Order Steps configuration At Waitry we offer you the possibility to determine different messages for your customers, according to the status of their order . This way, you will keep your customer informed at every step of their order How to set up notification messages Log in to Waitry with your username and password. Click on the wheel icon ⚙️ corresponding to settings, in the right corner of your screen. Click on the SET STEPS button. TSome readers

• How to configure the order steps?

  An order goes through a series of steps from the moment it is created, until it reaches your customer. At Waitry we know that every business operates in different ways and at different paces, that's why we provide you with a flexible and configurable tool to suit the way you work😉. To configure the order steps, you must go to the configuration icon ⚙️ in the top right corner of your screen and then go to ORDER STEPS. You can enable and disable the steps you want according to the organizFew readers

Customization

• ¿How to configure alert sounds?

  ¿How to configure alert sounds? At Waitry, we have an alert system that will notify you via a sound notification about your diner's different actions, so you can stay alert to your diners' requests. We understand that managing so many orders in your venue, this type of alert can be uncomfortable while working. This is why we also have the SOUNDS functionality, where you can configure which alerts you want to receive regarding your diners' activity. To do this, follow these steps: GFew readers

• What measures should my photographs and videos have in Waitry 📸🖼️

  What measures should my photo and videos have in Waitry 📸🖼️ Personalizing your products and services in Waitry is a key marketing tool, as it gives identity and personality to your brand. Graphic material provides a visual appeal that will capture your customers' attention 🎨🖼️📣 Below you will find a list with the resolution and size requirements for graphic material in Waitry: Menu: Product banner images: It is recommended that product photographs be in horizonFew readers

• Totem (Kiosk) Settings ⚙️

  Totem (Kiosk) Settings ⚙️ In this section, we will show you all the available configurations in our kiosk service, so you can easily adapt it to your preferences and needs: **Cover Image: **The image for the kiosk background must be Full-HD (9:16) Vertical 1080x1920. Cover Video: The kiosk background video must be Full-HD (9:16) Vertical 1080x1920. Screensaver Video : The kiosk background video must be Full-HD (9:16) Vertical 1080x1920. ![](https://storage.crisp.chaFew readers

• Single App mode on Android

  To prevent your customers from removing the Waitry app, disabling WiFi, or taking photos on ordering devices, we recommend enabling lock screen mode on Android. Enable Lock Screen on Android Enabling the screen lock in Waitry allows you to temporarily limit the use of the Android tablet on which you have Waitry installed, to a single application. The only way to disable this mode will be by entering the Waitry user’s password and disabling it. Activate Kiosk mode in Waitry. If youSome readers

• Single app mode on iOS

  To prevent your customers from removing the Waitry app, disabling WiFi, or taking photos on ordering devices, we recommend enabling “single app mode” on iOS. There are currently two ways to do it. We will explain the “Guided Access” method below, which is the fastest and most efficient way. Enable “Guided Access” on iOs Guided Access allows you to temporarily lock an iPad, iPhone, or iPod Touch to a single application. To leave that app, someone will have to enter an authorized PIN or provSome readers

Users & Permissions

• How to manage users on Waitry panel

  Creating and Editing Users Waitry allows you to create users with different levels of specific permissions each. Waitry allows you to create user types with different levels of specific permissions each. Currently you can create users of the following types: Administrator User type designed to manage the entire platform. In general, with no display or action limits. Manager User type with the same view or action as the administrator. Can access all sFew readers

Business Adjust

• How to manage POS devices?

  ¿How to manage POS devices? Our POS service has a limited number of devices that can be active simultaneously. That's why we have a section where you can enable and disable the devices that have been registered within Waitry, after having logged into that device on the POS App. The steps are the following: Go to the configuration wheel ⚙️ next to the name of the venue, in the upper right corner of our platform. Select the 3-dot button located in the upper right. Select the **PFew readers

• Set up Waitry on Kiosk mode

  Set up Waitry on Kiosk mode Steps to set up a tablet or cell phone with Waitry on kiosk mode: If you want to set the tablet as a totem, make sure you have a Kiosk type plan in the Waitry Control Panel  . Download Waitry for Android or iOS from the App store of the tablet that you will use as a kiosk. Open Waitry and log in with an Administrator type user. ![](https://storage.crisp.chat/users/helpdesk/website/d1ab53f350bba000/1_mSome readers