First Steps

Already have your Waitry account? Need help getting started with the settings? ⚙️

We want to guide you through this new beginning. Let's take it step by step. Don't miss a thing: our tools and functionalities designed for your business are waiting for you! Digitizing your premises has never been as accessible as it is now. Take advantage of all its benefits!

Step 1: Store profile.

Inside “PLACE” profile > “Edit” ✏️ we’ll be able to see and manage general aspects of our store, such as description, language, currency, availability (date and time), location, panel customization tools such, etc.

Step 2: Creating Products 🍔 🍕🥤

• We give you the possibility to upload your products, including photos, attractive descriptions, variations and much more! You will also be able to upload the complete menu in file format easily and on the spot. Access the menu configuration guides here
• If you have a POS system you can synchronize and bring all the information into Waitry.
• Don't forget that you can request our configuration service and save you these steps, we deliver Waitry ready to start using it! Find out about it at this link
• For more information about uploading images, go to the following article: Uploading Images

Products are organized and  displayed as follows:

Categories are chosen for the products, sub-categories are loaded into them, and within the sub-categories the products are finally loaded. You can create as many categories, sub-categories and products as you need. For more information on how to edit each one, see the following article: Products

With Waitry you will be able to control stock, indicate allergens in your food, create product combos, set up promotions and much more. We allow you to give your customers a complete and detailed view of everything your menu has to offer. To learn more, click here.

Step 3: Access points 🚪

Access points are "the door" through which the user enters the menu of a venue, it can be a link, a QR code on a centerpiece and more.

• Once you have your store set up and your digital menu ready, choose how you want to offer your products. Among the services most used by our customers are the QR per table in Salon, Delivery and Take Away. Click on the one that interests you the most to learn more and access our guides. You can also learn more about self-ordering, amenities and room service for hotels. You can access the service configuration from this icon ⚙️ in PLACES or on the top right of your screen. 

Do you want your customers to pay you by credit or debit card?

If you want to accept credit and debit card payments, you can check how to do it by following these steps: How to set up payment methods

Step 4: Kitchen View.

Step 4: Kitchen view

• In case you do not have this option enabled, you can consult with our support chat or our sales department for more information.
• To see our KDS go to the Kitchen tab in the left side menu. The kitchen view shows the orders received in the form of a command and allows you to track them in the different predefined steps. Here you can create and save filters for easy reuse. For example, so that the bar staff can only see the orders of a certain area and that contain "Drinks".

Step 5: Orders

• Inside Orders, we will be able to view and edit the status of all orders that are being placed live.

We can view the detailed information of each order (the order itself, the payment method, etc.) and notify the user with a personalized message, which will arrive on the device with which the order was placed.

• Let configured how you want to receive your orders, set up delays, organize your panel and much more. Enter here to the guides that will help you get everything ready for your customers to start ordering right now.
• Take advantage of the post-sale tools we provide you with: Record your payments, perform cash register, and allow your customers to leave a review with their opinion, among other functionalities. To learn more about this, go to here

Step 6: Ordering steps ⏭️

To configure the order steps, go to the configuration wheel icon > Order Steps.

Here you configure the steps that orders will go through, adding a custom message that will be sent to the user once the order reaches that particular step.

Step 7: Organize your store

We are not satisfied with just giving you the possibility to have a digital menu and manage your orders, at Waitry we go a little further: we want to help you organize your business and digitize it completely! 😎

• We want to help you sell more and better. That's why we developed many features that will be very helpful: with Waitry you can keep a digital record through a QR and organize the wait, you will have at your disposal analytics and reports to keep track of your business that will allow you to maximize your sales, you can assign a username and password to each worker in your store to manage the tasks that are performed on our platform and more. Enter here to see these features.

Step 8: Publish your business 😏

All set up, we can publish our business to appear on Waitry! To do this, go to Edit Business and change the Visibility to Public.

Step 9: Use! 😎

You're done! Waitry is now set up and ready to receive orders online.

TIPS: 😉

Test to see how the customer will see it and the flow of orders, to do this you must enter with a QR/PIN code in the Access Points tab (back to point 3).

You can scan this code with the mobile app or by logging in via the web:

https://go.waitry.net/PIN → Replacing "PIN" with the PIN we have in our QR code.

Updated on: 13/11/2025