¿How to cancel an order?

To be able to cancel an order, we must activate that option by following these steps:

Within the panel, click on Configure Local (or Configure Store/Venue, depending on the context).

There, we will choose the service: TAKE AWAY OR DELIVERY and click on the EDIT button.

In the window that appears, we must activate the option CAN CANCEL ORDER and next to it, the option MINUTES BEFORE THE USER CAN CANCEL will be enabled.

Example: If an order was requested for delivery at 9:00 PM (21:00hs), the user will be able to cancel it until 8:45 PM (20:45hs).

When the customer places the order, the CANCEL ORDER button will appear at the bottom of the screen.

NOTE: This option is not available in other services.

Updated on: 17/11/2025

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