White-Label App Customization: Features & Configurations

By having your own app powered by Waitry, you gain access not only to complete graphic customization tools but also to extensive feature-level configurations. This guide outlines all the functional and technical aspects you can configure to tailor the app exactly to your operational needs.

1. General App Information & Legal

Control the core identity and legal compliance of your app across all platforms.

• App Store Metadata: Name, Description, App ID, and specific versions (versionCode, version_ios, version_play).
• Web Integration: Define your custom web URL and share links.
• Legal & Compliance:
• • Set the official Terms & Conditions URL, Company Name, and CIF (Tax ID).
  • Provide the Privacy Policy address and contact email.
  • Show "Extra Legal Notices" or allergen information links.
• Localization: Set the default language and define the array of available languages (e.g., Spanish, English, French).

2. Onboarding & Tutorial

Control how users are welcomed when they open the app for the first time.

• Enable/Disable: Choose whether to show the tutorial when first opening the app.
• Slide Management: Enable or disable individual tutorial steps (up to 5 slides).
• Multimedia: Use static icons for each slide or replace the tutorial entirely with a custom welcome video.

3. Login & Authentication

Tailor the signup experience to reduce friction or gather necessary customer data.

• Social Logins: Enable or disable Apple, Facebook, and Google single sign-on (SSO).
• Guest Access: Allow users to browse and order as guests without creating an account.
• Registration Rules:
• • Enable manual user registration.
  • Require a cellphone number during signup.
  • Enforce "Accept Privacy Policy" checkboxes.
• Localization: Set a default country ISO code for phone number formatting (e.g., "ES" for Spain).

4. Dashboard & Navigation

Customize how your venues and services are presented to the user.

• Layout Style: Toggle between vertical lists, featured items, and highlighting specific places.
• Search & Filters:
• • Enable distance limits for nearby venues or promo visibility.
  • Filter venues by specific service types (e.g., "Delivery" or "Take Away").
• Side Menu Management: Show or hide specific sections in the lateral menu:
• • Bookings
  • My Credits / My Points / My Discounts
  • Order History
  • Help & Tutorials
  • Reviews
• Check-in & Location:
• • Activate self check-in via geolocation.
  • Set the self check-in detection radius (geofence in meters).
  • Enable "Enter your address" prompts or auto-positioning for delivery zones.

5. Venue Features (Place Info)

Configure what features are available once a user enters a specific venue.

• Contact Information: Show or hide phone numbers and direct WhatsApp links.
• Content Modules: Toggle the visibility of Promos, Reviews, and Venue Descriptions.
• In-Venue Services:
• • Request the Bill.
  • Request "Clean Table" or "Bring Salt/Condiments" services.
  • Enable check-in buttons (QR scanning or PIN entry).
• Menu Display: Choose vertical menu layouts, hide category sliders, or completely hide prices.

6. Ordering & Checkout

Fine-tune the ordering flow to match your operational capabilities.

• Checkout Options:
• • Enable or disable coupon code inputs.
  • Use exact time slots for pickups (pickup_time_slots).
• Address Management:
• • Toggle Google Address Autocomplete.
  • Hide specific address fields (e.g., floor, postal code, city) if not needed for your delivery model.
• Order History: Allow users to see "Mark as Delivered" statuses or hide the "Repeat Order" button.
• Customer Profiling: Ask for gender and birthdate during the checkout process to enrich your customer CRM.

7. Integrations & Analytics

Connect your app to powerful third-party marketing and analytics tools.

• Google & Firebase: Configure Firebase Projects, Google Tag Manager Container IDs, and Play Services credentials.
• Marketing Automation: Integrate Klaviyo or Netcore for advanced push notifications and email flows.
• Analytics: Add Google Analytics IDs or Facebook Pixel tracking codes to track conversions.
• Loyalty Programs:
• • Integrate external loyalty URLs or webviews.
  • Hide or show native Waitry loyalty points/credits.
  • Configure specific icons for Points, Offers, Discounts, and Redeeming.

8. Custom Texts (i18n overrides)

Almost every string of text in the app can be overridden to match your brand's voice perfectly. You can customize:

• Login instructions, slogans, and welcome messages.
• Specific buttons (e.g., "Start New Order", "My Basket", "Sign up for free").
• Check-in instructions and loyalty program descriptions.
• Alert messages, error states, and empty states (e.g., "No menus found").

(Note: Custom texts must be configured across all available language files to ensure a seamless experience).

Updated on: 01/06/2026