Articles on: Digital Queue

How to manage the Digital Queue manually

As we have learned in our guide on How to manage the digital queue, you already know how to manage our Digital Queue tool. Now we will learn how to manage this configuration manually.

We have the possibility to send a notification to the user through the bell button or, also, we can send them a Whatsapp message to confirm that their table is ready. We can assign tables when they are available, add notes within the reservation, confirm that the person did not show up or remove from the list.

We will also have the possibility to make an advanced configuration for the row. In the upper right corner we will go to the 3 vertical dots and choose "Queue Config".

There we will be able to:
Enable/Disable the visibility of the people in the queue.
Restrict the location so that they cannot reserve a table outside a selected radius.
Available sectors in which you can make a table reservation
You can add several options such as, for example, "Reduced mobility" or "Baby seat".

Even within the 3 points vertically you can visualize the reports of the rows where you can visualize:

Percentage of users who were assigned a table.
Percentage of users who canceled their wait
Percentage of users who did not show up * Percentage of users that did not show up
Average waiting time
In addition, you can visualize the data entered by the client and the detail of each reservation.

Also, in the general panel of Row you will see:

Max. positions: Max. row registration > This will limit up to a certain amount of reservations. For example, if you only allow 10 reservations, you can limit it from there.
Waiting time:__ Waiting time until a table is released.
Unassigned:__ You can enable the "Unassigned " option in case you want to display the diners that have not been assigned a table.
Filter diners older than:__ You have the possibility to filter by the number of people who have registered. That is to say, if you have a free table of 6 people, you can filter those who have registered 6 users.

Updated on: 22/02/2023

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