> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.waitry.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ¿How to import or update members in an organization?


#  👥 ¿How to import or update members in an organization?

In Waitry, you can bulk import members to an organization or update their data and credits using model files in Excel format.

Below, we show you how to do it step by step 👇


# 1️⃣ Enter the Organizations section

1. **Access the Waitry administrator: 👉[https://app.waitry.net](https://app.waitry.net)
2. From the sidebar, select:** Clients** → **Organizations. **
3. Enter the desired organization and then the Users section. 
4. Click on the **Import** button (located in the upper right corner)

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_m4r9cu.png)



![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_18ijjnc.png)



# 2️⃣ Download the available templates

**Within the Import option, you can download two example files:**

* **Member template** → used to import or update users in the organization.
* **Credits template** → used to upload, modify, or update credits or pension balances.
📌 In the first row of each template, you will find the description of the data that must be completed in each column.


#  3️⃣ Fields of the **Members** template

* **Code** → External code that identifies the user. **(Mandatory)**

* **Name** → User's first name. **(Mandatory)**

* **Last Name** → User's last name. **(Mandatory)**

* **Document** → Person's unique document ID. **(Optional)**

* **Phone** → Phone number. **(Optional)**

* **User Email** → This will be the username for logging into the app. **(Mandatory)**

* **Purchase Type:wallet** = Wallet**account** = Current Account**pension** = Pension**accountLimit** = Limited Current Account (If not specified, **wallet** is assigned by default)

* **Reference** → Relationship with the purchase type in the organization. **(Mandatory)**
* **Department** → User's area or sector within the organization. **(Optional)**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_wxsqer.png)

#  4️⃣ Fields of the Credits template

* **Code** → External code that identifies the user. **(Mandatory)**
* **Date From** → Start date for credit application.
* **Date To** → Credit expiration date.
* **Reference** → Relationship with the purchase type in the organization.
* **Credits A** → Quantity of primary credits.If it is money, only complete this field.If it is a pension, indicate the number of meals for the first option.
* **Credits B** → Quantity of secondary credits.If it is a pension, this corresponds to the number of meals for the second option.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_d7hvo9.png)

#  5️⃣ Import the file into Waitry

1. From the administrator, go to: **Clients → Organizations → Users → Import.**
2. ** **Select the file you completed. 
3. If you are only updating credits, check the option **“Only update credits”**.
4.  If it is a user import, complete the field **“Value in Waitry”** (this must match the column names in the template file). 
5. Finally, click **Import**.

✅ Done! The members or credits will be loaded/updated in your organization.

### ✨ EXTRA

If you need to schedule a credit reload, after selecting **Only credits**, you can set a specific date for the reload to be executed automatically.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_18wov8f.png)