> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.waitry.net/sitemap.xml
> Use this file to discover available pages before exploring further.
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# ¿How to cancel an order?

To be able to cancel an order, we must activate that option by following these steps:

* Within the panel, click on **Configure Local** (or **Configure Store/Venue**, depending on the context).
![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_1slunas.png)
* There, we will choose the service: **TAKE AWAY OR DELIVERY** and click on the **EDIT** button.
![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_1s4tvz0.png)

* In the window that appears, we must activate the option **CAN CANCEL ORDER** and next to it, the option **MINUTES BEFORE THE USER CAN CANCEL** will be enabled.

Example: If an order was requested for delivery at 9:00 PM (21:00hs), the user will be able to cancel it until 8:45 PM (20:45hs).

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_1ipz6us.png)

* When the customer places the order, the **CANCEL ORDER** button will appear at the bottom of the screen.
![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/a/b/d1ab53f350bba000/image_18dwulk.png)
|| NOTE: This option is not available in other services.